HOME                       |   TOURS & PRICES  |  SPECIAL OFFERS   |   HOTELS   |   VISA   |    DESTINATIONS  |   CONTACT US
 
 ABOUT US
 FAQs
 NEWS
 CONTACT US
 BOOKING FORM
 PRIVACY POLICY
 
FREQUENTLY ASKED QUESTIONS
1 -   VIETNAM VISA
 +  Do I need a visa to visit Vietnam?
 +  How can I apply for a visa?
 +  How I can get Vietnam visa on arrival ?
 +  How I can extend my Vietnam visa ?
2 -   HOTEL
 +  What are the hotels like?
 +  Can you clarify the four accommodation classes?
 +  What are the different room categories ?
 +  What are the check in and check out times ?
 +  How come you offer so low a hotel rate?
 +  How can I make a hotel reservation?
 +  Whose name is the reservation made under? Under V-HERITAGE Travel name?
 +  Is a guaranteed reservation for a hotel room the same as a confirmed reservation?
 +  What is the latest time that I can make my reservation ?
 +  How far ahead can I book? Can I book say 12 months in advance?
 +  Can I specify my room preferences (preferred floor, non smoking room...)?
 +  What happens when I make a reservation?
 +  How do I know if my hotel reservation is confirmed ?
 +  When is my booking final?
 +  What is a CONFIRMATION VOUCHER?
 +  Do I need to confirm my booking with the hotel directly?
 +  What is your cancellation & non arrival policy for hotel reservations?
 +  What happens to my hotel booking if my flight is delayed ?
3 -   TRAVEL
 +  When is the best time to travel to Vietnam ?
 +  Is it safe to travel in Vietnam?
 +  Do you start the tours everyday ?
 +  How many people join a tour ?
 +  What are the differences between open group, small group and private group?
 +  What is single supplement?
 +  Can I organize my own group?
 +  How do I book the trip ?
 +  How do I create a custom itinerary ?
 +  What is the latest time that I can make my reservation ?
 +  How do I make a reservation for someone else ?
 +  How long does it take to get a confirmation ?
 +  What happens to my tour booking if my flight is delayed ?
 +  Can I make changes to my itinerary after I arrive?
 +  Is there any free time in the tour?
 +  Are there any hidden cost you do not mention? What about tipping?
 +  How do make my tour reservation with V-HERITAGE Travel?
 +  Which meals are included in the tour rate ?
 +  How do I pay for my tour? Is it safe to pay by my credit card ?
 +  Why deposit for booking is required ?
 +  What credit / debit cards are accepted ?
 +  What is the deposit? When will I be fully charged ?
 +  Can I pay by cash, traveler cheques, bank draft on arrival in Vietnam?
 +  What is your cancellation policy for hotels/tours reservations ?
 +  How about the Credit Cards Refunds ?
 +  Do children receive discounted rates ?
 +  Do children under 12 years old can stay in the same room with their parents?
4 -   TRANSPORTATION
 +  What kind of vehicles do you use for road trips ?
 +  How is the train like in Vietnam?
 +  How about departure taxes?
 +  How to buy air tickets to Vietnam?
 +  What kind of boats do you use on the trips?
 +  Can I hire a motorbike?
 +  Is it safe to ride a motorcycle in Vietnam?
 +  Can I get a license to drive in Vietnam?
 +  Can I drive a car in Vietnam?
5 -   CURRENCY
 +  Should I take my money in cash or travellers'cheques?
 +  How about the bank hours in Vietnam?
 +  Where can I change my currency for local currency?
 +  Is it better to use Dollars or Dong for daily expenses?
 +  Can I use a credit card to get cash in Vietnam?
 +  Can I pay by credit card in Vietnam?
 +  What about travellers’ cheques?
 +  What are the levels of commission for changing money in Vietnam?
 +  What is Vietnamese Currency Regulations
 +  What if I have a lot of local currency left over when I leave?
6 -   FOOD
 +  How about the food and included meals on my itinerary ?
 +  I am restricted to a special diet. How will I cope in Vietnam?
 +  I am a vegetarian. What are the options for me?
7 -   HEALTH
 +  What about bird-flu?
 +  What medical precautions I need to take ?
 +  What about medical insurance?
 +  What is the main difference in the climate of Vietnam and that of my country?
 +  What can I do about jet lag?
 +  Do I need to have some vaccine shots before the trip?
 +  What should we do about malaria?
8 -   SITE SECURITY & PRIVACY POLICY
 +  How safe are my credit card details?
 +  What do you do with my personal information?
 +  Do I have a right to privacy in my hotel room?
9 -   OTHERS
 +  Do I need travel insurance?
 +  Who is my guide?
 +  Can I book a trip without guide?
 +  Is there someone pick up me at airport?
 +  Are there any restrictions on photography in Vietnam?
 +  Can I buy antiques in Vietnam?
 +  How can I take large items home with me – furniture or paintings, for example?
 +  I am from the United States. Will I face any hostility because of the war?
 +  What is the attitude towards drugs in Vietnam?
 +  What age-groups take your tours?
 +  What is the restaurant like?
 +  Who do I contact if I need help ?
 
Home
About us
Terms & Conditions
Privacy Policy
Contact us
16, Nguyen Truong To street, Ba Dinh district, Hanoi, Vietnam

Phone: (84-4) 3715 1833 - Fax: (84-4) 3715 1830 – Email: info@vheritagetravel.com
International Tour Operator License: No 0539/2006/TCDL - GPLHQT